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Guest Services

Company Name The Vagabond Club
Location Central, Singapore
Date Posted 19 December 2017
Category Hotels / Integrated Resorts
Job Type Contract Full Time
Display Email teamwork@garchahotels.com
Job Functions Operations
Salary Below $2500


An exciting opportunity has arrived to join The Vagabond Club - Singapore's smallest Marriott hotel. The Vagabond is Singapore’s first experience-driven luxury boutique hotel with an Artist in Residence programme, and features 41 rooms. We are looking for candidates who are smart 'trailing' spouses who want to remain working - preferably on Dependant Passes. We want people who have an outstanding passion for creating memorable experiences to join our team in the salon. You will manage the guest's experience and ensure that day-to-day operations as well as special events run smoothly while working closely with the General Manager. The ideal candidate is efficient, flexible and able to work under pressure. You will have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

  • Rostering
  • Managing of events
  • Supervision of the salon (breakfast, lunch, executive lounge, dinner)
  • Entertaining guests
  • Responsible for the handling of all guest-related matters.
  • Greet and coordinate the seating of guests, and assign guests to tables accordingly.
  • Oversee the flow of guests into and out of the restaurant.
  • Take restaurant phone, email and online reservations for the guests.
  • Take orders and serve
  • Maintain high standards of sanitation and cleanliness
  • Monitor the quality and quantity of all food and beverage items served
  • Handle any SPG-related enquiries (Starwood Preferred Guests), including the adequate management of Preferred, Gold and Platinum members.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other duties / tasks as requested by management.
  • Marketing activities
  • Coordination with the new Whiskey Bar opening Q1, 2018 at the hotel.
  • Implementing innovative ideas.

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